FAQ for Academy

What is the minimum required internet speed to watch videos?

For streaming video, 512kbps is the absolute minimum and 768kbps or greater is recommended. 2Mbps is the recommended minimum for full screen and produces very good quality of video. For true HD quality, 5Mbps...

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I click on a video link but nothing happens, no pop-up window appears. How can I fix this?

Be sure you have a JavaScript-enabled browser. You may also have security software blocking the playback or scripting. Try temporarily disabling your security software as a test, or configure your security soft...

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When can I access videos?

Subscribers with an Internet connection have access to training materials 24/7.

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Why does the streaming video keep pausing?

You may be experiencing slow data transfer. If you pause the movie and wait for more (or all) of it to download before you resume playing, it will play without stopping. You can tell how much of the video has ...

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Why is the video not available or playing back?

Should you encounter such an issue, and your computer meets the system requirements, please email us using the link on the right side of this page and we will send you instructions to perform a quick test that ...

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How do you go into full screen mode?

Simply click on the icon in the lower right corner of the main video window to go into full screen mode.

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Buffering issues: How to adjust video quality and speed if you encounter?

Many of you are using multiple devices at work, at home, and on the road, and you may have different bandwidth and other IT setups in each place. If you are on wireless connection or unstable network, you might...

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How can I see my training progress towards credential requirements?

When Admins create a credential for you, you might want to track your training progress towards fulfilling the credential requirements. The My Credentials tool allows you to check requirement details and traini...

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How can I check my credential training requirements and courses?

If an Admin has assigned a credential to you with requirements tracking enabled, you might want to track your course completion progress towards fulfilling the requirements. The My Credentials feature allows yo...

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How Can I See My Course Progress and Course History?

To view all your Courses that are In Progress or that have been Completed, select the My Dashboard link in the top navigation menu and go to the Courses tab. From the Courses page, you will be presented with t...

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