Why Does the Streaming Video Keep Pausing?

You may be experiencing slow data transfer. If you pause the movie and wait for more (or all) of it to download before you resume playing, it will play without stopping.

You can tell how much of the video has downloaded by looking at the controller bar at the bottom of the player window. You will see the bar fill in with gray, from left to right, as the video downloads. Once the controller bar is completely filled in with gray, the video has finished downloading.

If you’re having problems that might be related to internet speed, try:
  • Go to a speed test website like https://www.speedtest.net/ and run a speed test
  • Make sure you’re using a LAN connected (wired) instead of a wireless connection – this can improve internet speed in many cases
  • Close all other streaming video or music open on your computer
  • You may need to talk to your IT department to see if other people are streaming video or music and using up bandwidth
You can also double-check your system to make sure it meets the minimum internet speed requirements listed below.

Minimum Internet Speed Requirements

For streaming video, 512kbps is the absolute minimum and 768kbps or greater is recommended.

2Mbps is the recommended minimum for full screen and produces very good quality of video.

For true HD quality, 5Mbps is recommended.

Our video players dynamically adjust which quality of video is served to you based on your internet connection speed, so that we can deliver a continuous stream regardless of connection speed.

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